Christie knows that starting a new business always has challenges, and she and Anna experienced their fair share when launching INTU WELLNESS. “Just as you overcome one obstacle, another presents itself,” says Anna. “It’s essential to double the time and money you initially think will be necessary to bring a product to market.”
They recall one particularly tough challenge right before the launch. “A week before we were due to launch, we discovered that the wrong-sized scoop had been inserted into one of the tubs,” says Anna. “The fix wasn’t as simple as replacing the scoop. We had to reprint and remove thousands of labels to re-label them with the correct information, indicating ‘two scoops’ instead of one.”
For Christie, one of the greatest challenges in launching INTU was a personal one. When she was pregnant with Ava, she had pruritic urticarial papules and plaques of pregnancy (PUPPP aka Pupps), which is an itchy rash that she says was “the most challenging thing I ever experienced in my life…itching 24/7 for five months while pregnant – I was a broken mess!”
Christie found that changing her diet and lifestyle helped. “From what I know now is that if I had detoxed my body and looked after my gut health before getting pregnant, I would have most likely not experienced Pupps. There was so much about this that inspired my mission for INTU, the education we want to share and our range of products.”
The huge success of INTU can be attributed to the mix of strengths, qualities and experiences Anna and Christie bring to the table. Anna has been in media for over ten years, and in that time she has worked with some of the biggest health and beauty brands. When it comes to INTU, Anna acts as the creative director who focuses on media and advertising, tapping into the network she has built throughout her career.
Christie is more business-minded and takes care of strategy, marketing and growth. “Christie has created many brands from scratch and has her own business, teaching women how to start a business,” Anna says. “You can see where this would come in handy!”
“We draw on each other’s strengths, and INTU Wellness is a collaboration that couldn’t have been achieved by just one of us,” she says.
The health and wellness industry is noisy, but Anna and Christie have figured out how to cut through a saturated market.
“We focus on our lane and not get caught up in what others are doing. This is evident in our packaging – when everyone opted for beige, we wanted to stand out and ensure we weren’t just like the other brands.
“This approach extends to our formulations as well. When formulating our products, we wanted known and on-trend ingredients but also incorporated new and upcoming ingredients to stand out and not just follow the trends.
“To remain innovative and competitive, we closely collaborate with a team of leaders in formulating and manufacturing complementary medicines. Additionally, we work closely with an award-winning naturopath with over 24 years of experience. This ensures that our products meet and exceed industry standards while providing our customers with the highest quality wellness solutions.”
Following the success of Sleep & Skin Renewal, Anna and Christie have recently launched two new products: Energy & Skin Radiance (a morning supplement that relieves symptoms of stress, supports cognitive function, energy production and skin hydration, for a radiant complexion) and Gut & Skin Rejuvenation (a daily supplement that supports healthy digestion and liver health, relieves digestive discomfort, supports hair health and skin rejuvenation). But they didn’t rush the development process; they took the time and care to ensure the products were something their customers wanted.
“Before we started developing the next two products we went out to our community to ask them what they needed support with most. Improving gut health, boosting energy and managing stress were at the top of the list along with improving skin hydration and elasticity.
“We already knew gut health and managing stress are two important factors in supporting your overall health so it made our decision really easy on what to focus on after sleep. The process from the initial formulation to flavour trials then manufacturing and testing before we brought them into market took around 18 months.”
While Anna and Christie have developed ‘super powders’ that encourage better sleep, gut health and skin, balancing the ‘mum-juggle’ is still a challenge. “Balance is about understanding your limits and recognising when to step back,” says Anna. “I’ve always prided myself on maintaining a sense of balance, and despite being busier than ever, I can still manage a level of sanity because I know the importance of pausing when necessary. Exercise and self-care are part of my weekly routine, and sometimes, it’s more important to take time out for yourself than to write another email.
Christie agrees. “Knowing when to pull back is key,” she says. “I know when my body is starting to tense up or I’m feeling more stressed and out of balance that I need to pause and take time out for myself, which is hard with kids! I try to maintain balance by getting in exercise a few times a week, eating really healthy, going for walks and having magnesium baths.”
Now that Anna is pregnant with her second child, she is more passionate than ever about creating good quality products. “From the beginning, it has always been about creating something purposeful that is high-quality and effective. I will not settle for anything less, and I genuinely believe that’s why our products perform so well.
“Motherhood really puts things into perspective, especially when it comes to your health. As a mother, you need optimal health to get through the day, and we ensure that anything we create is multitasking, just like us.”
Anna and Christie have big plans for INTU WELLNESS. “We are continually evolving, and that won’t change. We are thrilled to announce that MECCA has just taken on INTU WELLNESS in 80 of their stores. We are the first Australian ingestible beauty brand to land an in-store spot with them, which is huge as we have only been around for two years.
“Additionally, new products are always on the horizon, and we plan to launch several more this year that target all your concerns!”
Words by Ellie Wiseman